Shipping & Returns
Shipping Policy
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Return & Exchange Policy
What are the conditions for returning an item?
Requirement for a valid procedure
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Proof of purchase (order number, invoice, etc.)
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Reason for return has to be valid and return acceptance conditions met (check out below)
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Return method
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Refund method that you would like and the necessary information associated (bank account number, etc.)
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Return form returned with the product
Should there be any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted.
Once your product is retrieved we will perform a quality check. If the quality check determines that the malfunction/damage cannot be resolved by our partners, we will proceed to refund. This will happen within 14 days starting from when your return request was submitted. Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.